Terms of sale

Validity of the terms

• These terms of use of the online shop (hereinafter: terms and conditions) govern the rights and obligations of the customer of the online shop (hereinafter: customer) and the online shop operator, Salonplus Baltic OÜ, registry code 11519490, seat at Ehitajate tee 114 Tallinn 13517, phone 6644828, e-mail info@splushaircare.com (hereinafter: Salonplus), in the purchase and sale of products.
• In any issues not addressed in the terms and conditions, the customer and Salonplus will be bound by statutory requirements.
• Salonplus has the right to unilaterally change the terms and conditions and the price list. The changes and additions to the terms and conditions and the price list will take effect from the moment of publication on the website. Orders submitted before the changes take effect will be subject to the terms and conditions in force at the time of the order submission.
• By making a purchase in the Salonplus online shop and/or registering as a user, the customer declares to have read and accepts the terms and conditions and undertakes to comply with them.

Price list

• The prices of the products in the online shop are in euros. They do not include delivery costs and include the 22% VAT of the Republic of Estonia (unless stated otherwise).
• All orders of 49 euros (including VAT) or more will be delivered free of charge within the Republic of Estonia. For orders below 49 euros, delivery costs within the Republic of Estonia are indicated in the delivery section in the checkout view.
• Salonplus reserves the right to change the prices. In the case of price changes, the prices that were in effect at the time when the customer submitted the order and are given on the invoice will remain valid for the customer.

Returns

• The customer’s right to return products is provided for by law and is not specific to ordering from the Salonplus online shop.
• After receipt of the order, the customer will have the right to withdraw from the contract signed in the online shop within 14 days. According to § 53 (4) of the Law of Obligations Act, the customer will not have the right to return products which cannot be returned due to their nature. Among other reasons, products and accessories which have been opened and partially used cannot be returned.
• If the product to be returned is in a deteriorated condition, the customer is only liable for the reduction in the value of the product due to use if he/she has used the product in any manner other than what is required to establish the nature, functions and operation of the product. To establish the nature, functions and operation of a product, the customer should only use the product in the manner he/ she would normally be allowed to do so in a shop.
• To return a product, the customer should send a free-form application to the e-mail address info@splushaircare.com within 14 days (at the latest) of the receipt of the product.
• The customer must return the product within 14 days of submitting the application or submit proof of having delivered the product to a logistics company within this period.
• Salonplus will refund the amount paid by the customer after receipt of the product and after the customer has provided evidence that he/ she has returned the product, but no later than 14 days. All amounts received from the customer under the contract will be refunded including, but not limited to, the cost of delivery of the product used by the customer, except where the customer has expressly selected a delivery method other than the cheapest method offered by the company, in which case Salonplus will not have to refund to the customer the costs exceeding the cost of the standard delivery.

Final Provisions

• The parties will seek to resolve any differences of opinion and disputes arising from the fulfilment of the terms and conditions through negotiations. When failing to reach an agreement, both parties will have the right to take the matter to the Consumer Protection Board and the Technical Regulatory Authority or the court.
• The terms and conditions and the sales contract are governed by the legislation of the Republic of Estonia. If any provision of the terms and conditions is held to be invalid, the other terms and conditions of the sales contract will continue in full force and effect. An invalid provision will be replaced by a legitimate provision closest to the invalid provision legally and economically.

Force majeure

• Neither party will be liable to the other party and its conduct will not be treated as a breach of these terms and conditions caused by a delay in the performance of, or failure to perform, any of its obligations if the reason for such delay or non-performance was beyond the control of that party (force majeure).

These terms and conditions are valid from 1 September 2022.